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REFUND POLICY

Refund Policy

Last updated: 30/09/25

At Lift For Life, we want you to feel confident when booking with us. This Refund Policy explains when you are entitled to a refund and how the process works.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 30 days of the original transaction date. Refunds will be issued to the original payment method.

2. Event “No-Show” Refunds

If an event you have booked is cancelled or does not take place as scheduled (a “no-show”), you will receive a full refund of the ticket price paid.

Refunds will be processed automatically, and you will be notified by email.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • If you personally cannot attend an event, but the event goes ahead as scheduled.

  • If you fail to claim your refund request within the 30-day window.

  • Any additional travel, accommodation, or incidental costs associated with the booking.

4. How to Request a Refund

To request a refund, please contact us at:

  • Email: Liftforlifeuk@gmail.com

  • Include your booking reference and payment details so we can process your request quickly.

5. Processing Time

Refunds will normally be processed within 5–10 working days of approval. The time it takes to appear in your account may depend on your payment provider.

6. Your Statutory Rights

This Refund Policy does not affect your statutory rights under UK consumer law.

Event Ticket Terms & Conditions

Last updated: 30/09/25

These Terms & Conditions (“Terms”) govern the purchase and use of event tickets sold by Lift For Life. By purchasing a ticket, you agree to these Terms.

1. Ticket Purchase

  • All tickets must be purchased through our official website www.lifeforlike.uk or authorised outlets.

  • A valid confirmation email or e-ticket must be presented for entry.

2. Refunds & Cancellations

  • 30-Day Money-Back Guarantee: You may request a refund within 30 days of purchase, subject to the conditions set out in our Refund Policy.

  • Event Cancellation / No-Show: If an event is cancelled or does not take place as scheduled, you will receive a full refund of the ticket price.

  • Non-Attendance: If you cannot attend an event but it goes ahead as scheduled, no refund will be issued.

3. Event Changes

  • We reserve the right to make changes to event programmes, schedules, or venues.

  • Significant changes (such as rescheduling or relocation) will be communicated in advance, and you may be offered a refund if you cannot attend the revised event.

4. Transfer of Tickets

  • Tickets are personal to you and may not be resold or transferred without our prior consent.

  • We reserve the right to cancel tickets that have been resold in breach of these Terms.

5. Admission & Conduct

  • We reserve the right to refuse admission or remove any attendee whose behaviour is deemed inappropriate, disruptive, or unsafe.

  • You must comply with all venue rules, health & safety policies, and applicable laws.

6. Liability

  • We are not responsible for any travel, accommodation, or incidental expenses incurred in relation to your ticket purchase.

  • Our liability is limited to the ticket price paid.

7. Data Protection

Your personal data will be handled in accordance with our Privacy Policy [insert link].

8. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

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